Returns and Exchanges Policy

We hope you love your purchase! However, if you’re not entirely satisfied, our return process is straightforward.

You can return items if:

• The product has quality issues.
• The product was damaged during shipping.
• You received the wrong item or it doesn’t match your order. Returns or exchanges can be made as long as resale isn't affected.

The following conditions are not eligible for a 7-day no-reason return:

• Personalized or custom-made products
• Products that have been used (electronics are deemed used once powered on)
• Items showing signs of wear on the product itself, its functional parts, or accessories
• Items with missing or severely damaged outer packaging, affecting resale
• Items inherently unsuitable for return, confirmed at purchase as non-returnable
• Any condition where the item's state impacts its resale value

How to apply for a return:

For returns and exchanges due to personal reasons: Contact our after-sales service center within 7 days of receiving your order, ensuring the item doesn't affect resale. Our team will review your request within 1-3 business days. Please note, you are responsible for the return shipping costs.

For returns and exchanges due to quality issues: Email service@mail.biubiuday.com within 7 days of receiving your order. Our team will handle your request within 1-3 business days, and we’ll cover the return shipping costs.

To complete a return: Contact the courier company directly within 7 days of receiving your order. After they collect the goods, they will inform us about the refund details. We will finalize the refund within 15 business days. Ensure you provide your order number, name, and phone number, and connect with our 24-hour online customer service for assistance.